Conditions of sale of Domaine Du Mimosa:
1. Object
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.
2. Reservation
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
3. Booking process
Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request.The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a request for guarantee or prepayment, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.
4. Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay.In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit his complaints.
5. Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or canceled. The amounts paid in advance that are the deposit will not be refunded.In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by e-mail. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
6. Consumption of the service
Pursuant to the regulations in force in certain countries, the client may be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form.Any behavior contrary to morality and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a regulation has already been been carried out.
7. Liability
The photographs presented on our booking platform are not contractual.Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
8. State of play and inventory
A contradictory inventory will be carried out and failing this, the Organizers acknowledge that the premises made available to them are in perfect working order and undertake to maintain them in the same condition throughout the duration of the event. Any degradation and damage in the reserved areas will be invoiced to the Organisers, signatories of this contract after establishment of an estimate or upon presentation of invoices.
9. Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
10. Price
The prices relating to the reservation of services are indicated before and during the reservation.The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, unless specific provisions are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) if applicable, presented on the rates page, are to be paid directly on site with the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing.Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing.
11. Payment
The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the reservation platform of the establishment. ) by indicating directly, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. He must present himself to the establishment with the credit card which enabled him to guarantee the reservation.The debit of the payment is made at the establishment during the stay, except in the case of conditions or special rates where the partial or total debit of the payment is made during the reservation. This prepayment is called a deposit. In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, by way of fixed compensation, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error... In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment.In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.
12. Privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.
13. Agreement of proof
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
14. Dispute Resolution
These General Conditions of Sale are governed by the law of the country of establishment without obstructing the mandatory protective provisions that may be applicable in the country of residence of the consumers.
15. Internal regulations
The owner will do everything in her power to ensure the performance of the service under the conditions provided for in the reservation.
The number of participants present may under no circumstances exceed the number prescribed for each location without the agreement of the owner. If this number is exceeded, after prior agreement with the owners, any additional person will be subject to an additional charge of €60 per day.
Any material or object which could prove to be dangerous for the progress of the rental or for the persons present, including the staff of the domain, will be refused.
Proper dress and respectful behavior will be required.
Any offender may be refused access or expelled from the domain without the possibility of being reimbursed for the price paid, the owners reserving the right to take any action they deem useful.
The customer must ensure the application of Decree No. 2017-1244 of August 7, 2017 provisions applicable to neighborhood noise.
The customer must make sure of the application of the decree N°98_1143 of December 15, 1998 fixing the conditions of emission of noises.No festive evening can be held on the estate without the prior agreement of the owner. The tenant must exclusively respect the premises made available to him for the event.
No fireworks, firecrackers or other fireworks may be fired on the estate outside of the service providers selected by the Domaine du Mimosa and after agreement from the owner-manager. Any ball game such as football, rugby or others is strictly prohibited.
Any form of climbing in the trees or structures of the domain, interior or exterior, such as stones, walls or other is also prohibited.
Camping and parking motorhomes are strictly prohibited.
In case of breach of this rule, an immediate stoppage of the service will be imposed by the owners.
The owners reserve the right to claim damages for any damages they may have suffered as a result of the customer's failure to observe any of the provisions hereof and any damage on the part of the customer. .
16. Security
The owners decline all responsibility in the event of an accident, theft, vandalism, fire which may occur on the Domaine du Mimosa and ask the organizers, signatories of this contract, to kindly inform their guests as well as all the service providers.
The Domaine du Mimosa has 1 swimming pool. Supervision must be carried out under the responsibility of the signatory organisers. The responsibility of the owners cannot be engaged.
In the event of a breach of these rules, the owners of Domaine du Mimosa reserve the right to stop the service and disclaim all liability in the event of any accidents that may occur.
17. Insurance
The customer must take out insurance against occasional rental risks and declares to be insured with a notoriously solvent company for its civil liability. The owners decline all responsibility in the event of theft or damage caused to any type of object or property (personal effects, hand luggage, equipment belonging to customers or entrusted to them).
Similarly, the client will take care as a good father of the family of the equipment and premises used for the event so that it cannot suffer any damage or breakage. In the event of damage caused by the customer, immediate compensation may be demanded.
18.Personal data
The personal data communicated by the customer will be subject to computerized processing by the owner, in particular within the framework of the execution and management of its contractual relationship with the customer and its legitimate interest in improving the quality and operational excellence of the services offered to these customers or compliance with certain regulatory obligations.
19.Covid special:
In the event that the client is prohibited from accessing the property following a general decision by the French government or general restrictions on travel or border crossings decided by the government of the country of the client's usual place of residence, will be offered to the customer a postponement within 6 months under the same conditions and at no additional cost to the customer depending on the availability of the property.
If the postponement is beyond 6 months, the rate in force for the season will be applied.
The implementation of medical surveillance measures, quarantine, limitation of people, wearing a mask or any equivalent public health or personal measures is not considered as an impossibility of travel.
In the event that the postponement proposals are refused by the organizers and the cancellation at the initiative of the organizers, the sums advanced for the reservation will be acquired by the owner.
20. Force majeure
The Owner reserves the right to postpone at any time and without prejudice a rental for serious reason, in particular in the event of partial or total deterioration of the premises, serious event that may affect the safety of persons, case of force majeure, urgent work necessary for the safety of people and property...
The organizers, signatories of this contract, will not be able to claim any compensation in this case.
A postponement will be offered within 6 months depending on the availability of the domain under the same conditions.
If postponement proves impossible within 6 months, the rate in force for the season will be applied.
In the event that the postponement proposals are refused by the organizers and the cancellation at the initiative of the organizers, the sums advanced for the reservation will be acquired by the owner.
21. Entirety
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.
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